Disciplinary Process

The purpose of the disciplinary process is to ensure the protection of the public and to maintain and preserve the integrity of the practice of cosmetology.
2012, c. 39, s. 43

Any person who practices cosmetology without a licence and any cosmetology establishment, school or mobile service where cosmetology is practiced without a permit may be subject to discipline in accordance with the Act; the Association may seek an injunction and/or other court order under the Act to prohibit the practice of cosmetology with a licence or permit as required by the Act.
By-law No. 7

Discipline Committee
The Discipline Committee is comprised of a number of members and other persons as determined by the Board.
2012, c. 39, s. 49

Step 1
A complaint may be initiated by a member, any body corporate or association, an inspector hired or engaged pursuant to Section 40, a committee of the Association, or any other person. Where the Board and the complainant agree, a complaint may be withdrawn. 
2012, c. 39, s. 46

Step 2
A complaint must be made in writing and signed within two (2) years of the incident giving rise to the complaint. A complaint may be submitted electronically by the complainant or the complainant's identity is verified by the Executive Director. 
2012, c. 39, s. 47

Step 3
Upon receipt of the complaint, the Executive Director may

1. make any inquires necessary to address the complaint;
2. conduct a preliminary investigation to gather facts from the complainant and the respondent;
3. take all the necessary steps to address the complaint

Within thirty (30) days of the complaint, the Executive Director shall

1. dismiss the complaint in accordance with subsection (5)
2. informally resolve the complaint and take no further action if the complaint is satisfactorily resolved in accordance with the objects of the Association
3. refer the complaint to the Discipline Committee

The Executive Director shall provide a decision in writing to the respondent and the complainant

The written decision referred to in subsection (3) shall be sent by registered mail, personal service, or such other method as provided for by the by-laws.

The Executive Director may dismiss a complaint if

1. it is outside the jurisdiction of the Association
2. it is frivolous or vexatious
3. it is absent supportive facts
4. the incident giving rise to the complaint arose more than two (2) years before the date of the complaint 

2012, c. 39, s. 48